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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Cisco Desktop Administrator User Guide
186
November 19, 2013
Configuring the Cisco Unified Presence 
Cluster
The first task in integrating CAD with a Unified Presence cluster is configuring the 
cluster by specifying the connection information.
NOTE:  It is assumed that all of the agents are managed in one 
Unified Presence cluster.
To configure the Unified Presence cluster:
1. Choose Cisco Unified Presence Settings > Cisco Unified Presence Cluster 
Settings. The Cisco Unified Presence Cluster Settings page appears 
(
2. Complete the fields as described below.
Figure 90. 
Cisco Unified Presence Cluster Settings page
Field
Description
Enable Cisco 
Unified Presence
Integration
Select to enable communication between supervisors 
and agents and non-agents.
Version
Version of Cisco Unified Presence.
Publisher
Host/IP Address
Hostname or IP address of Unified Presence server 
(the publisher if you have a Unified Presence cluster).