Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Dial Strings
November 19, 2013
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To configure the miscellaneous options:
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Select or clear the appropriate check boxes on the Miscellaneous tab as
desired, and then click Apply to save your changes.
desired, and then click Apply to save your changes.
Variable Length Dial String Formatting
If you choose variable length dial string formatting, the following tabs are available.
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Telephone Number Display
Use the Telephone Number Display tab to configure the way Agent Desktop displays
phone numbers (
phone numbers (
The selections you make are illustrated in the sample fields, with the exception of the
“Remove first ‘n’ digits” and “Remove last ‘n’ digits” fields. If you type non-zero values
in one or both of these fields, the sample does not change.)
“Remove first ‘n’ digits” and “Remove last ‘n’ digits” fields. If you type non-zero values
in one or both of these fields, the sample does not change.)
Convert text to digits in
phone numbers
phone numbers
Converts phone numbers expressed in alphabetic
characters (for example, 1-800-ANYWORD) to their
numeric equivalents before dialing.
characters (for example, 1-800-ANYWORD) to their
numeric equivalents before dialing.
Table 7.
Miscellaneous tab — description (cont’d)
Options
Description