Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Voice Contact Work Flows
November 19, 2013
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c. Select if you want the filter to apply when ALL conditions are true, or if
ANY conditions are true.
4. Click OK to complete setting up the first level filter in the new voice contact
work flow.
Setting Up a New Work Flow
After a new voice contact classification is created, Desktop Work Flow Administrator
takes you to the Voice Contact Work Flow window (
takes you to the Voice Contact Work Flow window (
). In this window you set
up the second level of filtering, consisting of events and rules, and the resulting
actions for your new voice contact work flow.
actions for your new voice contact work flow.
When an event occurs, the rules associated with the event are evaluated in the order
they are listed in the Rules pane. When a rule is met, the actions associated with that
rule are executed in the order they are listed in the Actions pane. Subsequent rules
are not evaluated.
they are listed in the Rules pane. When a rule is met, the actions associated with that
rule are executed in the order they are listed in the Actions pane. Subsequent rules
are not evaluated.
Figure 35.
Voice Contact Work Flow window