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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Cisco Desktop Administrator User Guide
90
November 19, 2013
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Outbound
Reserved/Offered
None
Accept
None
Connected
None
Dropped
None
Inbound & 
Outbound
Reserved/Offered
Ringing & Answered
Accept
None
Connected
Dropped & Answered
Dropped 
Dropped
Inbound
Reserved/Offered
Ringing & Answered
Accept
None
Connected
Dropped & Answered
Dropped
Dropped
Predictive
Outbound
Ringing (customer’s 
phone)
None
Connected
None
Dropped
None
Inbound/Ou
tbound
Ringing (customer’s 
phone)
Ringing & Answered
Connected
Dropped, Ringing, & 
Answered
Dropped
Dropped
Inbound
Ringing (customer’s 
phone)
Ringing & Answered
Connected
Dropped, Ringing, & 
Answered
Dropped
Dropped
Table 18. 
Outbound Dialer events and CAD Work Flow events  (cont’d)
Dialing Mode
Voice 
Contact
Outbound 
Dialer Event
Work Flow Event