Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Voice Contact Work Flows
November 19, 2013
91
Deleting a Voice Contact Work Flow
You can delete any custom work flow you create. You cannot delete the default work
flow.
flow.
To delete a voice contact work flow:
1. From the Voice Contact Work Flow List, select the work flow you want to
delete, and then click Delete. A popup window appears asking you to confirm
you want to delete the work flow.
you want to delete the work flow.
2. Click OK to confirm the deletion.
Progressive
Outbound
Ringing (customer’s
phone)
phone)
None
Connected
None
Dropped
None
Inbound/Ou
tbound
tbound
Ringing (customer’s
phone)
phone)
Ringing & Answered
Connected
Dropped, Ringing, &
Answered
Answered
Dropped
Dropped
Inbound
Ringing (customer’s
phone)
phone)
Ringing & Answered
Connected
Dropped, Ringing, &
Answered
Answered
Dropped
Dropped
Table 18.
Outbound Dialer events and CAD Work Flow events (cont’d)
Dialing Mode
Voice
Contact
Contact
Outbound
Dialer Event
Work Flow Event