Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide 7.1
6
November 2006
number key until you highlight the correct character. When you stop pressing
the key, your choice appears in the field.
the key, your choice appears in the field.
4. Press the Submit soft key to log in.
The Skill Stats screen is displayed.
You are now logged into the ACD. You are automatically set in the Not Ready
agent state.
agent state.
Forcing a Login
If your agent ID or extension is already in use, and you try to log in using that agent ID
or extension, IP Phone Agent will ask if you want to force the login.
or extension, IP Phone Agent will ask if you want to force the login.
If you force the login, the person using the agent ID or extension will be forcibly
logged out and you will be logged in in place of that other person.
logged out and you will be logged in in place of that other person.