Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Skill Stats window is automatically refreshed every 10 seconds (default refresh 
interval). This default interval can be changed by the system administrator. 

You can also refresh the statistics manually by pressing the Update soft key.

CH

Calls handled. The Number of calls handled by agents in 
the queue today.

CIQ

Calls In Queue. The number of calls currently in queue

CT

Calls Today. The number of calls queued today

LOGD ON

Logged On. The number of agents currently logged on

LQT

Longest Queue Time. The longest time spent by a call in 
queue

MWT

Maximum wait time.