Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent States
November 2006
11
Figure 5.
Initial IP Phone Agent screen after logging in.
Changing Agent State While on a Call
When you answer a call, the IP Phone Agent screen displays the Caller Data screen.
The only soft key available on that screen is the Stats soft key. To change your agent
state while on the call, you must display the Skill Stats screen and from there change
the agent state.
The only soft key available on that screen is the Stats soft key. To change your agent
state while on the call, you must display the Skill Stats screen and from there change
the agent state.
To redisplay the IP Phone Agent screen and change your agent state:
To change your agent state:
1. Press the Stats soft key on your IP phone.
The Skill Stats screen appears.
2. Press the State soft key.
The Change State menu appears.
NOTE: When you change agent state while on a call, the agent state shown
on the screen does not change. Your screen continues to show Talking as
your state.
on the screen does not change. Your screen continues to show Talking as
your state.
14:23 02/15/05
2101
Change State - ID:2311
1 Ready
Not Ready
Select
CData
2 Logout
Options available
in the current
agent state
in the current
agent state
Current agent
state
state
Stats