Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The available agent states in IP Phone Agent are:

You change your agent state by selecting the appropriate state from the Change 
State screen (See 

). The menu you see displays only the states available from 

your current state. 

■

Choose the appropriate agent state from the menu.

Your current agent state is always noted on the bottom line of the IP Phone Agent 
screen. 

Logout

You are logged out of the ACD.

Not Ready

You are not available to receive routed

*

 calls. If you 

receive a non-routed call you are automatically put into 
the Reserved and then Talking state, and returned to the 
previous state when the call ends.

* A routed call is one that comes in through the ACD. A call to your direct phone number is a 

non-routed call, and not subject to these rules. 

Ready

You are available to receive routed calls. If you receive a 
non-routed call you are automatically put into the 
Reserved and then Talking state, and returned to the 
previous state when the call ends.

Talking

You are on the phone and do not have the call on hold. 
This state is automatically set for you by the ACD and 
does not appear on a menu.

Work Ready

You are completing work from a previous call and, when 
finished, will be available to receive routed calls.

Work Not Ready

You are completing work from a previous call and, when 
finished, will not be available to receive routed calls.