Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide 7.1
14
November 2006
Wrap-Up Data
IP Phone Agent can be configured by the system administrator so that you are
required to enter wrap-up data when you change to the Work Ready or Work Not
Ready state. The wrap-up data are set up by your system administrator and are
customized for your work group.
required to enter wrap-up data when you change to the Work Ready or Work Not
Ready state. The wrap-up data are set up by your system administrator and are
customized for your work group.
Wrap-up data are descriptions used by contact centers for purposes such as
tracking the frequency of different activities or identifying the account to which to
charge a call.
tracking the frequency of different activities or identifying the account to which to
charge a call.
If wrap-up data is enabled, whenever you change your state to Work Ready or Work
Not Ready during a routed call, you are prompted to enter wrap-up data after the call
ends.
Not Ready during a routed call, you are prompted to enter wrap-up data after the call
ends.
To enter wrap-up data:
■
Choose the appropriate wrap-up data from the menu.
Figure 8.
Sample wrap-up data screen. Your wrap-up data may differ.
14:23 07/10/05
2101
Wrapup Data - ID:2311
1 Update customer record
Work Not Ready
2 Log customer call
Select
Stats