Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent-Initiated Recording
November 2006
15
Agent-Initiated Recording
Agent-initiated recording is available if you have the Enhanced or Premium version of
IP Phone Agent and your administrator has enabled the recording feature. With this
feature, you can start and stop recordings of any call you receive on your IP phone.
IP Phone Agent and your administrator has enabled the recording feature. With this
feature, you can start and stop recordings of any call you receive on your IP phone.
You cannot listen to any recordings you make. They are available for review only to
your supervisors through Cisco Supervisor Desktop.
your supervisors through Cisco Supervisor Desktop.
When you are recording a call, “Rec” appears on the status line of your IP phone
screen, as shown in
screen, as shown in
.
Figure 9.
The IP phone screen while recording a call.
To start recording a call:
1. While on an active call, press the Option soft key on your IP phone.
2. Select Start recording from the menu.
“Rec” appears on the status line to indicate that you are recording the call.
NOTE: The Options screen shows only “Start recording” if you are not
currently recording a call. If you are already recording a call, the Options
screen shows only “Stop recording.”
currently recording a call. If you are already recording a call, the Options
screen shows only “Stop recording.”
14:23 02/15/04
2101
Caller Data - ID:2311
Layout: Default
Talking : Rec
DNIS: 2101
Stats
ANI: 2301
Option