Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent States
29-September-04
7
Agent States
The available agent states in IP Phone Agent are:
Table 1.
Agent states.
State
Description
Logout
You are logged out of the ACD.
Not Ready
You are not available to receive routed
1
calls. If you
receive a non-routed call you are automatically put
into the Reserved and then Talking state, and
returned to the previous state when the call ends.
into the Reserved and then Talking state, and
returned to the previous state when the call ends.
1.
A routed call is one that comes in through the ACD. A call to your direct phone number is
a non-routed call, and not subject to these rules.
a non-routed call, and not subject to these rules.
Ready
You are available to receive routed calls. If you
receive a non-routed call you are automatically put
into the Reserved and then Talking state, and
returned to the previous state when the call ends.
receive a non-routed call you are automatically put
into the Reserved and then Talking state, and
returned to the previous state when the call ends.
Talking
You are on the phone and do not have the call on
hold. This state is automatically set for you by the
ACD and does not appear on a menu.
hold. This state is automatically set for you by the
ACD and does not appear on a menu.
Work Ready
You are completing work from a previous call and,
when finished, will be available to receive routed
calls.
when finished, will be available to receive routed
calls.
Work Not Ready
You are completing work from a previous call and,
when finished, will not be available to receive routed
calls.
when finished, will not be available to receive routed
calls.