Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Skill Stats window is automatically refreshed every fifteen 

seconds (default refresh interval). This default interval can be changed by the 
system administrator.

You can also refresh the statistics manually by pressing the Update soft key.

LOGD ON

Number of agents currently logged on.

LQT

Longest time spent by a call in queue.

MWT

Maximum wait time.