Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Your system administrator can configure the IP Phone Agent service to display 
enterprise data in the Caller Data window (see 

). This data can be 

displayed at various times, depending on how it is configured:

■

When the phone rings

■

When you answer the phone

■

Both when the phone rings and when you answer the phone (default)

■

Never displayed

The data displayed in this window is determined by the system administrator.

NOTE:  Once you move past the Caller Data window, it cannot be 
redisplayed for the current call.

14:23 12/17/02

2101

Caller Data

Layout: Default

Agent State: Reserved

Update

Exit

DNIS: 2101

Stats

ANI: 2301