Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Reason Codes
29-September-04
19
Reason Codes
IP Phone Agent can be configured by the system administrator so that you are
required to enter descriptive reason codes when you change to the Not Ready
agent state or log out. These codes are set up by your system administrator and
are customized for your contact center.
required to enter descriptive reason codes when you change to the Not Ready
agent state or log out. These codes are set up by your system administrator and
are customized for your contact center.
If reason codes are enabled, whenever you change to the Not Ready state or log
out, you are prompted to enter a reason code.
out, you are prompted to enter a reason code.
X
To enter a reason code:
■
Choose the appropriate reason code from the menu. (See
Figure 7.
Sample reason code screen. Your reason codes may differ.
14:23 12/17/02
2101
Agent: 7001
1 Break
Agent State: Not Ready
2 Paperwork
Reasons for
transitioning to
the Not Ready
state
transitioning to
the Not Ready
state
Select
Exit
Stats