Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco IP Phone Agent is a service added to your Cisco 7940 or 7960 
IP phone. It allows you to do the following without using a computer:

■

Log in and log out of the Automatic Call Distributor (ACD)

■

View enterprise data when receiving a call

■

View skills statistics

■

Change your agent state

■

Enter a reason code when changing agent states

■

Enter wrap-up data after handling an ACD call

IP Phone Agent keeps track of the agent state you’re currently in and the state of 
your phone. It presents menus to you that display only the agent states available 
to you at a given time.

Cisco provides several ways to obtain documentation, technical assistance, and 
other technical resources. These sections explain how to obtain the most current 
technical information from Cisco Systems.

You can access the most current Cisco documentation on the World Wide Web 
at this URL:

You can access the Cisco website at this URL:

International Cisco websites can be accessed from this URL: