Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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San Jose, CA 95134-9883

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For all customers, partners, resellers, and distributors who hold valid Cisco 
service contracts, the Cisco Technical Assistance Center (TAC) provides 
24-hour, award-winning technical support services, online and over the phone. 
Cisco.com features the Cisco TAC website as an online starting point for 
technical assistance.

) provides online documents and 

tools for troubleshooting and resolving technical issues with Cisco products and 
technologies. The Cisco TAC website is available 24 hours a day, 365 days a 
year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID 
and password. If you have a valid service contract but do not have a login ID or 
password, register at this URL:

www.cisco.com/tac/caseopen

) is the fastest 

way to open P3 and P4 cases. (Your network is minimally impaired or you require 
product information). After you describe your situation, the TAC Case Open Tool 
automatically recommends resources for an immediate solution. If your issue is 
not resolved using these recommendations, your case will be assigned to a Cisco 
TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if 
you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC 
engineers are assigned immediately to P1 and P2 cases to help keep your 
business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) 
EMEA: +32 2 704 55 55 
USA: 1 800 553-2447 

For a complete listing of Cisco TAC contacts, go to this URL: