Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Skill Stats window is automatically refreshed every fifteen 

seconds. Fifteen seconds is the default refresh interval; this can be changed by 
the system administrator.

You can also refresh the statistics manually by pressing the Update soft key.

LOGD ON

Number of agents currently logged on.

LQT

Longest time spent by a call in queue.

MWT

Maximum wait time.