Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Changing Agent States
June 19, 2003
13
Changing Agent States
You change agent state by selecting the appropriate state from the IP Phone
Agent menu. (See Figure 5.) The menu you see displays only the states available
from your current state.
Agent menu. (See Figure 5.) The menu you see displays only the states available
from your current state.
Figure 5.
Initial IP Phone Agent screen after logging in.
X To change agent state:
■
Choose the appropriate agent state from the menu.
Your current agent state is always noted on the bottom line of the IP Phone Agent
screen.
screen.
Changing Agent State While on a Call
When you answer a call, the IP Phone Agent screen dislays call information. This
screen displays the number from which the incoming call is made, and shows a
timer that measures the duration of the call.
screen displays the number from which the incoming call is made, and shows a
timer that measures the duration of the call.
To change your agent state while on the call, redisplay the IP Phone Agent
screen, and then change the agent state.
screen, and then change the agent state.
X To redisplay the IP Phone Agent screen and change your agent state:
1. Press the Services button on your IP phone.
The Services menu appears.
14:23 12/17/02
2101
Agent: 7001
1 Logout
Agent State: Not Ready
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Exit
2 Ready
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