Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
June 19, 2003
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Cisco IP Phone Agent User’s Guide
Introduction
Cisco IP Phone Agent is a service added to your Cisco 7940 or 7960
IP phone. It allows you to do the following without using a computer:
IP phone. It allows you to do the following without using a computer:
■
Log in and log out of the Automatic Call Distribution (ACD) server
■
View enterprise data when receiving a call
■
View skills statistics
■
Change your agent state
■
Enter a reason code when changing agent states
■
Enter wrapup data after handling an ACD call
IP Phone Agent keeps track of the agent state you’re currently in and the state of
your phone. It presents menus to you that display only the agent states available
to you at a given time.
your phone. It presents menus to you that display only the agent states available
to you at a given time.
NOTE: Cisco IP Phone Agent does not support Japanese characters due
to a limitation of Cisco CallManager 3.3. Any localized data is displayed as
a series of question marks. Data intended to be displayed as alphanumeric
characters does display correctly.
to a limitation of Cisco CallManager 3.3. Any localized data is displayed as
a series of question marks. Data intended to be displayed as alphanumeric
characters does display correctly.