Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent 4.6 User’s Guide
2
June 19, 2003
About This Document
Intended Audience
This document is written for agents who will be using the IP Phone Agent service
on their IP phones when handling customer calls.
on their IP phones when handling customer calls.
Conventions Used
In this document, buttons you press or menu options you choose on your IP
phone are bolded. For instance,
phone are bolded. For instance,
■
Press the Services button to display the Services menu on the screen of
your IP phone.
your IP phone.
■
Choose IP Phone Agent from the menu.