Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Skill Statistics
June 2007
15
Refresh Rate
The Skill Stats screen automatically refreshes every 10 seconds. This is the default
refresh interval. You can also refresh the screen manually by pressing the Update soft
key.
refresh interval. You can also refresh the screen manually by pressing the Update soft
key.
CIQ
Calls in queue
The number of calls currently in your queue.
CT
Calls today
The number of calls queued today.
LOGD ON
Logged on
The number of agents currently logged on.
LQT
Longest queue time
The longest time spent by a call in your
queue, displayed in h:mm:ss format.
queue, displayed in h:mm:ss format.
MWT
Maximum wait time
The longest time that calls wait in your queue
before being answered.
before being answered.
Table 2.
Available Skill Stats statistics — Continued
Statistic
Definition
Description