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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Cisco IP Phone Agent User Guide
16
June 2007
Caller Data
The IP Phone Agent service displays data about the caller in the Caller Data screen 
(see 
). Caller data appears on your IP Phone Agent screen when a call is 
routed to your IP phone and remains there throughout the call.
The type of data that appears in this screen is configured by your system 
administrator.
Figure 5. 
Caller Data screen. Your data may differ.
14:23 02/15/07
2101
Caller Data - ID:2311
Layout: Default
Talking
DNIS: 2101
Stats
ANI: 2301
Option
The Option soft key is visible only if 
agent-initiated recording is enabled 
by the system administrator.