Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide
8
June 2007
About This Document
Intended Audience
This document is written for contact center agents who use the IP Phone Agent
service on IP phones when handling customer calls.
service on IP phones when handling customer calls.
Conventions Used
This document uses bold type for names of buttons and IP phone menu options. The
following list gives several examples.
following list gives several examples.
■
Press the Services button to display the Services menu on your IP phone
screen.
screen.
■
Choose Ready from the Change State menu.