Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide
10
June 2007
The IP Phone Agent Screen
You access the IP Phone Agent service by pressing the Services button on your IP
phone. The only screen that requires you to use the number pad to enter data is the
login screen. All of the other screens use selection menus.
phone. The only screen that requires you to use the number pad to enter data is the
login screen. All of the other screens use selection menus.
NOTE: See your IP phone documentation for explanations of your
phone’s functions and features.
phone’s functions and features.
Soft Keys
Each screen displays specific soft keys. All of the keys that appear are listed in
Table 1:
Table 1:
Choosing Menu Options
To choose a menu option on any IP Phone Agent screen, you can use either of two
methods:
methods:
■
Use the scroll key to highlight the menu option you want, then press the Select
soft key.
soft key.
■
Enter the number of the desired menu option using the number pad.
Table 1.
Soft keys
Soft key
Description
<<
Deletes an entry backward, one character at a time.
CData
Displays the caller data for the current call.
Exit
Exits the current screen and displays the Agent State screen (if you are
logged in) or the Login screen (if you are logged out).
logged in) or the Login screen (if you are logged out).
OK
Closes the screen.
Option
Displays a menu from which you can start or stop recording an ACD
call.
call.
Select
Activates the option you have highlighted on the screen.
Stats
Displays the skills statistics for the current session.
State
Displays a menu from which you can change your ACD agent state.
Submit
Submits the data on the screen to the ACD server. Used only when
logging into the ACD server.
logging into the ACD server.
Update
Updates the skills statistics.