Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent States
July 2008
15
Changing Your Agent State
You change your agent state by choosing the appropriate state from the Change State
menu (
menu (
). The menu you see displays only the states that you can choose from
your current state. Your current agent state always appears on the bottom line of the
IP Phone Agent screen.
IP Phone Agent screen.
To change agent state:
■
Choose the appropriate agent state from the menu.
Figure 6.
Initial IP Phone Agent screen after logging in
14:23 02/15/05
2101
Change State - ID:2311
1 Ready
Not Ready
Select
CData
2 Logout
Options
available
in the
current
agent
state
available
in the
current
agent
state
Current
agent
state
agent
state
Stats