Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide
18
April 2011
To change agent state:
■
Choose the appropriate agent state from the menu.
Changing Your State While on a Call
While you are on a call, the IP Phone Agent screen displays the Caller Data screen.
The Option soft key is visible if agent-initiated recording is enabled by the system
administrator. The only other soft key available on the Caller Data screen is the Stats
soft key. To change your agent state while you are on a call, you must navigate to the
Skill Stats screen and from there change the agent state.
The Option soft key is visible if agent-initiated recording is enabled by the system
administrator. The only other soft key available on the Caller Data screen is the Stats
soft key. To change your agent state while you are on a call, you must navigate to the
Skill Stats screen and from there change the agent state.
To change your agent state:
1. Press the Stats soft key on your IP phone. The Skill Stats screen appears.
2. Press the State soft key. The Change State menu appears.
3. Choose the appropriate agent state (
Figure 6.
Initial IP Phone Agent screen after logging in
14:23 02/15/10
2101
Change State - ID:2311
1 Ready
Not Ready
Select
CData
2 Logout
Options
available
in the
current
agent
state
available
in the
current
agent
state
Current
agent
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agent
state
Stats