Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Agent States

April 2011

19

NOTE:  If you change your agent state while you are on a call, the state 
shown on your IP phone screen does not change. Your screen 
continues to show your state as Talking.

Figure 7. 

Change state menu while on a call

3 

14:23 02/15/10

2101

Change State - ID:2311

1 Ready

Talking : Rec

Select

CData

Stats

Option

4 Work Not Ready

2 Not Ready

3 Work Ready