Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
The IP Phone Agent Screen
April 2011
9
The IP Phone Agent Screen
To access the IP Phone Agent service, press the Services button on your IP phone.
NOTE: Some IP phones use different methods to access such
features as the Services menu. See your IP phone documentation to
learn how to access your phone’s features.
features as the Services menu. See your IP phone documentation to
learn how to access your phone’s features.
The only screen that requires you to use the number pad to enter data is the login
screen. All of the other screens use selection menus.
screen. All of the other screens use selection menus.
NOTE: See your IP phone documentation for explanations of your
phone’s functions and features. Some IP phones with small screens
might require scrolling up and down to view the entire IP Phone Agent
screen.
phone’s functions and features. Some IP phones with small screens
might require scrolling up and down to view the entire IP Phone Agent
screen.
Soft Keys
Each screen displays specific soft keys. All of the keys that appear are listed in
Table 1.
Soft keys
Soft key
Description
<<
Deletes an entry backward, one character at a time.
CData
Displays the caller data for the current call.
Exit
Exits the current screen and displays the Agent State screen (if you are
logged in) or the Login screen (if you are logged out).
logged in) or the Login screen (if you are logged out).
OK
Closes the screen.
Option
Displays a menu from which you can start or stop recording an ACD call.
Select
Activates the option you have highlighted on the screen.
Stats
Displays the skills statistics for the current session.
State
Displays a menu from which you can change your ACD agent state.
Submit
Submits the data on the screen to the ACD server. Used only when
logging into the ACD server.
logging into the ACD server.
Update
Updates the skills statistics.