Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

An agent can be identified by one or all of the following:

■

Name

■

Extension

■

Application used by the agent (CAD, CAD-BE, or IPPA)

■

Type of agent (mobile)

At least one of these must be selected to identify an agent in the Agent tree. 

If all options are selected, the information in the Agent tree appears as follows:

Jane Smith x1500 CAD-BE
John Doe x1000 CAD 6125551234 (Mobile)

In this example, John Doe is a mobile agent. The number displayed as the extension is 
the CTI port the agent is connected to when logging in, and the 10-digit phone 
number is the number of the phone device the agent is using to handle calls. 

1. Choose View > Preferences, and then select the Agents node.

2. In the Format node text grid, check the elements you want to use to identify 

an agent. You must select at least one element. A sample of what the name 
will look like appears on the Sample line.

3. Click OK.

You can restore your Supervisor Desktop layout to its default configuration by 
accessing the Preferences dialog box (View > Preferences) and clicking the 
Restore default layout button. 

This button does the following:

■

Resets the arrangement of real-time display panes to the default arrangement

■

Disables the integrated browser

■

Deselects any graphical real-time displays you had selected

It does not reset the columns displayed in each pane to the original selection. You 
must use the Preferences dialog box (see 

) to 

manually reset these elements to their original configuration.