Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
The Supervisor Desktop Window
November 2006
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The displays for that node are listed in the right pane.
3. Configure the display as follows. If the element of the display is disabled, it
cannot be configured.
a. Columns—select Columns, and then click the ellipsis (…) to display the
Configure Columns dialog box. Select the columns you wish to appear in
the display, and use the up and down arrows to set the order in which
they appear. If a column name is disabled (appears grayed out), you
cannot move it. Click OK when you are done.
the display, and use the up and down arrows to set the order in which
they appear. If a column name is disabled (appears grayed out), you
cannot move it. Click OK when you are done.
b. Graphical Displays—select Graphical displays, and then click the ellipsis
(…) to display the Select Charts dialog box. Select the chart you wish to
appear, and then click OK. You can select one chart only for each
real-time display.
appear, and then click OK. You can select one chart only for each
real-time display.
c. Refresh rate—select Refresh rate in seconds and adjust the rate.
4. If you want to be able to move and rearrange the panes that make up the
Supervisor Desktop window, select the Enable movable windows check
box.
box.
5. If you want the toolbar icons to be 32 × 32 pixels instead of the default 16 ×
16 pixels, select the Enable large toolbar icons check box.
6. If you want to enable the integrated browser, select the Enable Integrated
Browser check box.
If you want to configure a browser home page, select the Browser node in
the left pane and enter the URL of the web page you want to appear by
default in the browser in the URL field in the right pane.
the left pane and enter the URL of the web page you want to appear by
default in the browser in the URL field in the right pane.
7. Click Apply to save your configuration.
Agent Tree
The Agent tree displays all agents and supervisors on the selected team who are
currently logged in. The icon next to the agent’s name indicates which agent state the
agent is in.
currently logged in. The icon next to the agent’s name indicates which agent state the
agent is in.
NOTE: CAD-BE agents may close CAD-BE without logging out. If
this is the case, they will continue to appear in the Agent tree for
approximately 20 minutes. After 20 minutes they are logged out
automatically by the system if they were in a non-Talking agent state
when they closed CAD-BE. If they were in the Talking state, they will
not be logged out but will continue to appear in the Agent tree.
this is the case, they will continue to appear in the Agent tree for
approximately 20 minutes. After 20 minutes they are logged out
automatically by the system if they were in a non-Talking agent state
when they closed CAD-BE. If they were in the Talking state, they will
not be logged out but will continue to appear in the Agent tree.
Formatting Agent Names in the Agent Tree
The Preferences dialog box also enables you to control how agent names are
displayed in the Agent tree.
displayed in the Agent tree.