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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Cisco Supervisor Desktop User Guide 7.1
28
November 2006
Pushing a Web Page to an Agent
You can coach an agent by pushing a web page to that agent’s Agent Desktop 
integrated browser. 
To push a web page to an agent:
1. Select the agent in the Agent tree, and then choose Intervention > Coach 
by pushing a page.
The Push URL to Agents dialog box appears (see 
).
Figure 8.
Push URL to Agents dialog box.
2. Enter the URL of the web page you want the agent to see, and then click 
Push to send the web page to the agent.
The web page you pushed to the agent is displayed in the first tab of the 
agent’s integrated browser. This tab is reserved for pushed web pages.