Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

You can send a team message (TM) to all agents on a team, whether or not the agent 
is logged into the ACD. As long as Agent Desktop is open, an agent can view a TM.

NOTE:  You cannot send TMs to CAD-BE and IP Phone agents.

The Team Messages dialog box (see 

) stores the last 10 TMs you 

broadcast. You can select any one of these messages to broadcast again. If you send 
more than 10 TMs, the oldest one drops off the stored list. You cannot designate any 
particular TM for permanent storage.

NOTE:  By default, the TM scrolls across Agent Desktop’s TM pane. 
Individual agents can set their preference in Agent Desktop to view 
TMs as stationary. A stationary TM is more compatible with screen 
readers, which are often used by vision-impaired agents. 

The Current Message pane displays the message that is currently being sent to your 
team.

1. From the team selection list, choose the team to which you want to send the 

message, and then click View > Team Messages or click the Team 
Messages button.

2. In the Expires at field, choose a specific time for the message to expire. 

By default, the message runs for 30 minutes.