Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

2. Enter your Supervisor Desktop login name and password, and then click 

Login.

The Agents window appears (see 

).

3. Click Skill Groups at the left side of the window to change the view to a list 

of skill groups.

4. Select the desired skill group from the list by clicking on its name, or use the 

search fields at the top of the window to locate the skill group. 

The Edit Skill Group window appears.

5. In the Agents in your team(s) pane you can:

■

Assign a new agent to the skill group. Click Add, and in the resulting 
Select Agents for Skill Group window, check the agents you wish to add, 
and then click OK.

■

Delete an agent from the skill group. Select the agent you want to delete, 
and then click Remove.

■

Remove all agents from the skill group. Click Remove All to delete all skill 
groups. A skill group with no agents assigned to it will not show up in 
Supervisor Desktop.

■

View an agent’s properties. Select an agent, and then click Open to view 
that agent’s record. You can only view this record, not edit it.

6. Click Save to save your changes.

At the top of the window you will see the message, Skill group saved 
successfully.