Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Supervisor Record Viewer (see 

) displays all recordings made by your 

team over the last seven days as well as those you tag for 30-day extended lifetime. 

NOTE:  A license is used whenever you open the Supervisor Record 
Viewer, and is released when you close it. If no licenses are available, 
Supervisor Record Viewer will start but no recordings will be listed 
and the error message, “Licensing error” will be displayed. You must 
wait until a license is released and available for you to use in order to 
review any recordings. For this reason, it is important to close 
Supervisor Record Viewer after you are finished using it.

The recordings are archived as raw voice data packets; they can only be played back 
using the Supervisor Record Viewer. However, if you wish to save selected 
recordings as *.wav files, you can use the “Play and Save” button and save the 
recording to a folder in *.wav format.

Unless recordings are tagged for an extended lifetime, they are automatically deleted 
after seven days. 

If a recording is tagged for the 30-day extended lifetime, they will not be deleted until 
that 30-day period expires. If you delete them manually before the 30-day period 
expires, they are deleted in the next folder cleanup—cleanups run daily at midnight.