Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

2. Select the recording you want to review.

3. Click the Play button, or choose Recording > Play from the menu bar.

Use the Pause or Stop buttons to control the recording playback, and the 
volume slider to control the playback volume.

There is a progress bar at the bottom of the screen that shows where you are 
within the recording. You can click the progress bar and drag it backwards or 
forwards to rewind or fast forward the recording. You must click Play again 
after you reposition the progress bar to restart the playback.

NOTE:  Playing back a recording while you are monitoring a call is 
not supported.

1. Select the recording you want to save.

2. Click the Play and Save button, or choose Recording > Play and Save from 

the menu bar.

The Save As dialog box appears.

3. Select a folder to save the recording to, enter a file name for the recording, 

and then click Save.

The recording plays and simultaneously is saved as a wav file to the location 
you selected.

1. Select the recording you want to archive for 30 days.

2. Click the Set Extended Lifetime button, or choose File > Set Extended 

Lifetime from the menu bar.

The recording is tagged to be archived for 30 days from the date of 
recording.