Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 2006
1
Cisco Supervisor Desktop User Guide
Introduction
Cisco Supervisor Desktop for the Cisco IP Contact Center (IPCC) Enterprise Edition
is a robust computer telephony integration solution for single-site and multi-site
IP-based contact centers that is easy to deploy, configure, and manage. It provides
supervisors with powerful tools to increase productivity and improve customer
satisfaction.
is a robust computer telephony integration solution for single-site and multi-site
IP-based contact centers that is easy to deploy, configure, and manage. It provides
supervisors with powerful tools to increase productivity and improve customer
satisfaction.
Supervisor Desktop’s features allow you to view real-time statistics, monitor and
coach agents, barge-in, intercept and record active agent calls when necessary,
enabling effective management of agent resources.
coach agents, barge-in, intercept and record active agent calls when necessary,
enabling effective management of agent resources.
What’s New in This Version
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Supervisor work flow email alert action
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Integrated web browser
■
Push web pages to an agent without having to monitor that agent