Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

There are three feature levels of Cisco Supervisor Desktop: Standard, Enhanced, and 
Premium. The following chart outlines the features available at each feature level. All 
features not listed here are present in all three feature levels.

Silent monitoring

×

×

×

Barge-in

×

×

×

Intercept

×

×

×

Recording

×

×

Team messages (TMs)

×

×

×

Supervisor work flows—threshold 
alerts only

×

×

Supervisor work flows—all actions

×

Skill statistics

×

×

×

Real-time displays (text)

×

×

×

Real-time displays (charts)

×

Web page push to agents

×

Support for Cisco Mobile Agent

×

×

×

Integrated Browser

×

×

×