Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Systems, Inc.

170 West Tasman Drive
San Jose, CA 95134-1706

USA

http://www.cisco.com
Tel:

408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

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Choose Tools > Recorded Files to open Supervisor Record Viewer. Select the day 
whose recordings you want to review. Click Extended Lifetime to include recordings 
saved for 30 days. Select the recording you want to review, and click Play.

To tag a recording for extended archiving, select the recording and then click the Set 
extended Lifetime button. The recording will be saved for 30 days.

Choose Tools > Supervisor Work Flow Administrator, and then click Add.

Enter a name for the new work flow, and then click OK.

Select the skill groups you want the work flow to apply to, and then click 
OK.

Set up the parameters for the work flow: 

Select the statistics the thresholds apply to (Calls Waiting and/or Current 
Oldest).

Set the upper and lower limits for the thresholds.

For each threshold, set up an the action to be triggered when the threshold 
is crossed.

Click OK to enable the work flow.