Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
14
June 2007
The Supervisor Desktop Window
The Supervisor Desktop window is divided into 5 areas:
■
The skill group tree, showing all skill groups associated with the team you
choose from the team selection list
choose from the team selection list
■
The agent tree, showing all the agents and supervisors on the team
■
Tabular/graphical real time displays of skill group information
■
Tabular/graphical real time displays of agent and team information
■
Integrated browser, if enabled
The Supervisor Desktop interface can be extremely flexible in its configuration. Using
the Preferences dialog box, you can add or remove real time displays in the right-hand
portion of the window, enable all panes in the interface to act as dockable windows
(that is, they can be resized and moved anywhere on your desktop) and enable the
integrated browser. By default, the panes are not dockable and the browser is not
enabled. You can also change the size of the toolbar icons from the default 16 × 16
pixels to 32 × 32 pixels.
the Preferences dialog box, you can add or remove real time displays in the right-hand
portion of the window, enable all panes in the interface to act as dockable windows
(that is, they can be resized and moved anywhere on your desktop) and enable the
integrated browser. By default, the panes are not dockable and the browser is not
enabled. You can also change the size of the toolbar icons from the default 16 × 16
pixels to 32 × 32 pixels.
Which panes are displayed depends on which nodes are selected in the skill group
and agent trees.
and agent trees.
shows the Supervisor Desktop window in its default
configuration and the integrated browser enabled.
Figure 4.
Supervisor Desktop interface, with a skill group and the Agents nodes selected
Skill group
tree
tree
Agent tree
Tabular and
graphical
real time
displays—the
data
displayed
depends on
which nodes
in skill group
and agent
trees are
selected
graphical
real time
displays—the
data
displayed
depends on
which nodes
in skill group
and agent
trees are
selected
Team
selection
selection
Status bar
Integrated browser