Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
52
June 2007
NOTE: A skill group may be a part of only one work flow per
supervisor.
supervisor.
).
Figure 24.
Supervisor Work Flow Setup dialog box.
5. Set up the parameters for the work flow:
a. Specify the upper and lower limits for the Call Waiting and/or Current
Oldest threshold.
NOTE: When you select both Calls Waiting and Current Oldest,
the highest threshold crossed takes precedence.
the highest threshold crossed takes precedence.
b. Select Above from the Thresholds pane.
c. Click Add, and from the resulting Action Type Selection dialog box, select
the action you want to be triggered when the Calls Waiting and/or Current
Oldest statistic is above the upper limit you set, and then click OK. See
Oldest statistic is above the upper limit you set, and then click OK. See
for information on the types of actions
available.
d. Repeat for the Within and Below thresholds.
6. When you have finished, click OK to enable the work flow.