Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
62
March 25, 2013
To set up an email alert action, complete the Email Alert Action Setup dialog box
(
(
) as follows:
Use the Test button to check if the email alert action is configured correctly. When you
click Test, a test email is sent to the email addresses in the To and BCC fields.
click Test, a test email is sent to the email addresses in the To and BCC fields.
If the test email is successful, “Mail Sent Successfully” appears in the field next to the
test button. If it is unsuccessful, “Mail Send Failed” appears. In that event, check your
entries in the To, BCC, and Mail Server fields for accuracy and test it again.
test button. If it is unsuccessful, “Mail Send Failed” appears. In that event, check your
entries in the To, BCC, and Mail Server fields for accuracy and test it again.
Table 21.
Email Alert Action Setup dialog box fields
Field
Description
From:
Required. Enter your email address. The first time this dialog box
is displayed the field is blank; thereafter it is automatically filled
with what you previously entered.
is displayed the field is blank; thereafter it is automatically filled
with what you previously entered.
To:
Required. Enter the email addresses of the recipients, separated
by a semicolon. The first time this dialog is displayed the field is
blank; thereafter it is automatically filled with what you previously
entered.
by a semicolon. The first time this dialog is displayed the field is
blank; thereafter it is automatically filled with what you previously
entered.
Mail Server:
Required. The SMTP IP address or host name of the email server
used to send the email. The first time this dialog is displayed the
field is blank; thereafter it is automatically filled with what you
previously entered.
used to send the email. The first time this dialog is displayed the
field is blank; thereafter it is automatically filled with what you
previously entered.
BCC:
Optional. Enter the email addresses of the recipients you want
copied in on the email message. The first time this dialog is
displayed the field is blank; thereafter it is automatically filled
with what you previously entered.
copied in on the email message. The first time this dialog is
displayed the field is blank; thereafter it is automatically filled
with what you previously entered.
Subject:
The subject line is automatically generated by the action.
High Priority
Select the check box if you want the email to be delivered with
high priority. Leave it unselected for normal email delivery.
high priority. Leave it unselected for normal email delivery.
Message Pane
(not labeled)
Optional. Enter a message to appear in the body of the email.