Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Supervisor Work Flows
March 25, 2013
61
Email Alert Action
The Email Alert action (
) enables you to send an email to specified people
whenever the threshold rules are not met.
The email messages have predefined subject lines, depending on what threshold rule
is met. They are:
is met. They are:
■
Skill: <skill group name>, Number of Calls Waiting is above upper limit
■
Skill: <skill group name>, Number of Calls Waiting is below lower limit
■
Skill: <skill group name>, Number of Calls Waiting is within upper and lower
limits
limits
■
Skill: <skill group name>, Oldest Call in Queue is above upper limit
■
Skill: <skill group name>, Oldest Call in Queue is below lower limit
■
Skill: <skill group name>, Oldest Call in Queue is within upper and lower limits
The email messages sent can consist only of the Subject line; a message in the body
of the email is optional.
of the email is optional.
Figure 34.
Email Alert Action Setup dialog box