Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Service Autorecovery
March 25, 2013
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Service Autorecovery
The service autorecovery feature allows Supervisor Desktop to automatically recover
its connection to the CAD services in the event of a service restart or a network
outage.
its connection to the CAD services in the event of a service restart or a network
outage.
When Supervisor Desktop detects that it is unable to communicate with a service
(generally within three minutes of the service failure), the status bar displays “Partial
Service” or “No Service” to indicate some or all of the services have failed.
(generally within three minutes of the service failure), the status bar displays “Partial
Service” or “No Service” to indicate some or all of the services have failed.
When Supervisor Desktop detects that the service is again available (usually within
one minute of service recovery), the status bar displays “In Service” to indicate that
the services have recovered.
one minute of service recovery), the status bar displays “In Service” to indicate that
the services have recovered.
To learn more about the features that are affected by a service failure, double-click
the status message on the status bar. Supervisor Desktop displays a popup box that
lists Supervisor Desktop features and indicates if that feature is available or not due
to the service outage (
the status message on the status bar. Supervisor Desktop displays a popup box that
lists Supervisor Desktop features and indicates if that feature is available or not due
to the service outage (
Figure 40.
Service Status popup window