Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
32
March 25, 2013
day. The data in the report must be refreshed manually by clicking the Refresh button
on the toolbar.
on the toolbar.
Agent ACD State Log
The Agent ACD State Log Display is available when you select the Logs node under a
specific agent’s name in the Agents tree (
specific agent’s name in the Agents tree (
).
Table 16.
Agent Call Log Display data
Name
Description
Start Time
The time the call was answered.
Direction
Inbound or outbound call.
Answered
(Yes/No) Answered or unanswered call.
Calling Party
The originating phone number.
Called Party
The recipient phone number.
Call Duration
The length of the call.
ACD Line
Indicates if the line used by the call was ACD (Yes) or non-ACD
(No).
(No).
Figure 16.
Agent ACD State Log Display