Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Recording Calls
March 25, 2013
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3. When you are finished, click Stop Record, or choose Intervention > Call/Agent
Stop Recording. The call is archived to the Recording service database, where
it is automatically saved for seven days.
it is automatically saved for seven days.
NOTE: If you want to save the recording for a longer period, you can
do so for up to 30 days, after which it is deleted. For more information
on playing and saving recordings, see
do so for up to 30 days, after which it is deleted. For more information
on playing and saving recordings, see
.