Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using Supervisor Record Viewer
March 25, 2013
69
Using Supervisor Record Viewer
The Supervisor Record Viewer (
) displays all recordings made by
your team over the last seven days as well as those you tag for 30-day extended
lifetime.
lifetime.
NOTE: A license is used whenever a playback is in progress and
released when the playback ends. If no licenses are available when
you attempt to play back a recording, this error message is displayed:
“A licensing error has occurred. Please try again in five minutes. If the
problem persists, please see your log file or System Administrator for
details.” You must wait until a license is released and available in
order to review any recordings.
released when the playback ends. If no licenses are available when
you attempt to play back a recording, this error message is displayed:
“A licensing error has occurred. Please try again in five minutes. If the
problem persists, please see your log file or System Administrator for
details.” You must wait until a license is released and available in
order to review any recordings.
The recordings are archived as raw voice data packets; they can only be played back
using the Supervisor Record Viewer. However, if you want to save selected recordings
as *.wav files, you can use the “Play and Save” button and save the recording to a
folder in *.wav format.
using the Supervisor Record Viewer. However, if you want to save selected recordings
as *.wav files, you can use the “Play and Save” button and save the recording to a
folder in *.wav format.
Unless recordings are tagged for an extended lifetime, they are automatically deleted
after seven days.
after seven days.
If a recording is tagged for the 30-day extended lifetime, it will not be deleted until that
30-day period expires. If you delete it manually before the 30-day period expires, it is
deleted during the next folder cleanup—cleanups run daily at midnight.
30-day period expires. If you delete it manually before the 30-day period expires, it is
deleted during the next folder cleanup—cleanups run daily at midnight.
Figure 38.
Supervisor Record Viewer