Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
62
March 25, 2013
Tree Control Action
The Tree Control action enables you to select a color to apply to a skill group name
and/or a message to display beside the skill group name in the Skill Groups tree
control whenever the threshold rules are met.
and/or a message to display beside the skill group name in the Skill Groups tree
control whenever the threshold rules are met.
To set up a Tree Control action, in the Tree Control Action dialog box (
) check
the effect(s) you want applied to the skill group name. Click Set Color to select a text
color, enter your own message or select from the drop-down list a predefined message
(Caution or Warning) to appear next to the skill group name, and then click OK.
color, enter your own message or select from the drop-down list a predefined message
(Caution or Warning) to appear next to the skill group name, and then click OK.
Email Alert Action
The Email Alert action enables you to send an email to specified people whenever the
threshold rules are not met.
threshold rules are not met.
The email messages have predefined subject lines, depending on what threshold rule
is met. They are:
is met. They are:
■
Skill: <skill group name>, Number of Calls Waiting is above upper limit
■
Skill: <skill group name>, Number of Calls Waiting is below lower limit
■
Skill: <skill group name>, Number of Calls Waiting is within upper and lower
limits
limits
■
Skill: <skill group name>, Oldest Call in Queue is above upper limit
■
Skill: <skill group name>, Oldest Call in Queue is below lower limit
■
Skill: <skill group name>, Oldest Call in Queue is within upper and lower limits
Figure 33.
Tree Control Action dialog box