Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
68
March 25, 2013
2. Enter your Supervisor Desktop login name and password, then click Login.
The Agents window appears (
).
3. Click Skill Groups at the left side of the window to change the view to a list of
skill groups.
4. Select the desired skill group from the list by clicking on its name, or use the
search fields at the top of the window to locate the skill group. The Edit Skill
Group window appears.
Group window appears.
5. In the Agents in your team(s) pane you can:
■
Assign a new agent to the skill group. Click Add, and in the resulting
Select Agents for Skill Group window, check the agents you want to add,
and then click OK.
Select Agents for Skill Group window, check the agents you want to add,
and then click OK.
■
Delete an agent from the skill group. Select the agent you want to delete,
and then click Remove.
and then click Remove.
■
Remove all agents from the skill group. Click Remove All to delete all skill
groups. A skill group with no agents assigned to it will not show up in
Supervisor Desktop.
groups. A skill group with no agents assigned to it will not show up in
Supervisor Desktop.
■
View an agent’s properties. Select an agent, and then click Open to view
that agent’s record. You can only view this record, not edit it.
that agent’s record. You can only view this record, not edit it.
6. Click Save to save your changes. At the top of the window a message appears,
stating that the skill group was saved successfully.