Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
8
March 25, 2013
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Logging into Supervisor Desktop
NOTE: If you want to use all of the functionality of Supervisor
Desktop, you must first log into Agent Desktop. For more information,
see the Cisco Agent Desktop User Guide.
Desktop, you must first log into Agent Desktop. For more information,
see the Cisco Agent Desktop User Guide.
To start Supervisor Desktop:
1. Choose Start > Programs > Cisco > Desktop > Supervisor. The Supervisor
Login window appears (
).
2. Enter your Supervisor Desktop login name/ID and password in the
appropriate fields, then click OK or press Enter. Supervisor Desktop starts but
does not show any data and the status bar displays “No Service”.
does not show any data and the status bar displays “No Service”.
3. Select a team from the Team drop-down list to display data.
Login Notes
■
The Supervisor Login window prompts for either your name or your ID,
depending on the method that your administrator configured.
depending on the method that your administrator configured.
■
The first time you log into Supervisor Desktop, consider the following:
— The password is empty by default — all you need to enter is your Login
Name/ID. After you have logged in, create a password using the Change
Password function.
Password function.
— The Login Name/ID field is empty. The next time you log in, the Login
Name/ID field is automatically filled with the information you entered
before. If you share a computer with another supervisor, verify that this
field has your information and not the other supervisor’s information.
before. If you share a computer with another supervisor, verify that this
field has your information and not the other supervisor’s information.
Figure 1.
Supervisor Login window